Before you start
Use a current mobile browser and recover cleanly from keyboard, scrolling or embedded-browser problems. The available controls depend on whether you are the signed-in host or a guest using the event link. Use a current browser and allow any save or upload confirmation to finish before leaving the page.
What to do
- Use a current version of Safari on iPhone or iPad, or a current Chrome, Edge or Safari browser on desktop.
- If a page was opened inside a messaging or social app, use its menu to open the link in the system browser.
- After closing the iOS keyboard, tap outside the field and allow the page viewport to settle before continuing.
- If the bottom of a page cannot be reached, reopen it in Safari and reload once.
- Install pending browser or operating-system updates before repeating a persistent issue.
Check the result
Open the affected page again and confirm the saved information, status or media appears as expected. When the change affects guests, use Preview or the event link on a second device to check the guest result. Avoid making the same edit on two devices at once while a save is still in progress.
Good to know
- Avoid clearing site data while an upload or unsaved form is in progress.
- Take a screenshot before reloading if the layout problem may disappear.
- Include the device model, iOS version and browser name when contacting support.
If it still does not work
Reload the affected page once and confirm you are using the correct event URL. Note the device, browser, approximate time and exact message shown. If the issue involves a Cloudflare error, include its Ray ID and UTC time. Do not repeatedly submit payments, destructive actions or large uploads while an error is active.
Need help with this?
Send the event URL, device and what happened. The form keeps this guide connected to your enquiry.
Contact support