Before you start
Send enough diagnostic information for support to identify the event and problem without sharing secrets. The available controls depend on whether you are the signed-in host or a guest using the event link. Use a current browser and allow any save or upload confirmation to finish before leaving the page.
What to do
- Search the Help Centre first and open the guide closest to the issue.
- Open the Contact support form from the guide or Help Centre and use the host account email when possible.
- Include the event name or URL, device and browser, what you expected, and what happened instead.
- Submit the form once; GuestiGram sends a receipt and keeps the enquiry under one reference.
- Reply to that receipt with a screenshot that excludes private guest data where possible, plus any Cloudflare Ray ID and UTC time.
Check the result
Open the affected page again and confirm the saved information, status or media appears as expected. When the change affects guests, use Preview or the event link on a second device to check the guest result. Avoid making the same edit on two devices at once while a save is still in progress.
Good to know
- Never send passwords, one-time codes, full payment-card details or secret API keys.
- Do not include a complete guest export unless support specifically requests a safe transfer method.
- Keep a copy of any exact error message and the approximate time it appeared.
If it still does not work
Reload the affected page once and confirm you are using the correct event URL. Note the device, browser, approximate time and exact message shown. If the issue involves a Cloudflare error, include its Ray ID and UTC time. Do not repeatedly submit payments, destructive actions or large uploads while an error is active.
Need help with this?
Send the event URL, device and what happened. The form keeps this guide connected to your enquiry.
Contact support