Before you start
Move to a higher plan when you need more invited people, uploads or a longer access period. Sign in to the correct host account and confirm the event name before making changes. Use a current browser and allow any save or upload confirmation to finish before leaving the page.
What to do
- Use Upgrade beside the current plan in the host navigation's plan usage area.
- Compare invited-person limits, upload allowances and access periods.
- Select the new plan and confirm the displayed currency and one-off price.
- Complete payment through the secure checkout.
- Return to the host dashboard and confirm the new capacity and access end date.
Check the result
Open the affected page again and confirm the saved information, status or media appears as expected. When the change affects guests, use Preview or the event link on a second device to check the guest result. Avoid making the same edit on two devices at once while a save is still in progress.
Good to know
- Upgrades do not create a recurring subscription.
- Do not refresh or close checkout while payment confirmation is being processed.
- Contact support with the account email and event URL if payment succeeds but the dashboard does not update.
If it still does not work
Reload the affected page once and confirm you are using the correct event URL. Note the device, browser, approximate time and exact message shown. If the issue involves a Cloudflare error, include its Ray ID and UTC time. Do not repeatedly submit payments, destructive actions or large uploads while an error is active.
Need help with this?
Send the event URL, device and what happened. The form keeps this guide connected to your enquiry.
Contact support